Privacy Policy

Quick summary (TL;DR)

We collect limited personal data to operate the site, provide streaming services, send newsletters, and improve Kasidy Media. We share data only with trusted service providers (hosting, streaming, analytics, email). You can access, correct, erase, or export your data — contact info@kasidymedia.com. Full details below.

1. Controller & contact

This privacy policy describes how Kasidy Media (referred to as “we”, “us”, or “Kasidy”) collects and uses personal data.

2. What personal data we collect

We collect different types of information depending on how you use our site and services. Examples:

• Account & profile data: name, email, username if you create an account or subscribe.
• Contact data: email address and optional phone number for communications and support.
• Content you post: comments, forum posts, and any media you upload.
• Usage & diagnostics: pages visited, device and browser information, IP address (logs), and aggregated analytics.
• Streaming & embed interaction: interactions with embedded players (Twitch or other streaming providers) and player logs necessary to deliver streams.
• Cookies & tracking: cookies and similar technologies (details below).

3. How we use personal data

We use personal data to deliver the website and services, secure our systems, and communicate with users. Specific uses include:

• Service delivery: to provide streaming, video lightboxes, chat, and other interactive features.
• Communications: sending transactional emails (account notices) and optional marketing newsletters (with consent or unsubscribe option).
• Personalisation: remembering preferences and showing relevant content where applicable.
• Analytics & performance: to measure usage, diagnose issues, and improve the site.
• Security & fraud prevention: to detect and prevent abuse or attacks.

4. Legal basis for processing

If you are in the EEA/UK, we rely on the following legal bases:

• Contractual necessity: processing necessary to provide the services you request (e.g. streaming playback, account management).
• Consent: for marketing newsletters, and some non-essential cookies or tracking where we request permission.
• Legitimate interests: for analytics, fraud prevention, and improving our services — we balance these interests against your privacy rights.

5. Cookies & similar technologies

We use cookies and similar technologies. Essential cookies are required for site operation. Non-essential cookies (analytics, marketing) are set only after you give consent via our cookie banner.

Manage cookies: If you use our cookie banner you can change your preferences anytime. You can also control cookies via your browser settings (note that blocking essential cookies may break site features).

6. Third-party processors & international transfers

We work with trusted third-party providers to deliver the site and services. These may include (examples):

• Streaming / embeds: Twitch (Twitch Interactive) — used for live video embedding.
• Feeds / importers: Feedzy, WP RSS Aggregator (for RSS import & publishing).
• Analytics: Google Analytics (or similar) for aggregated site analytics.
• Email & marketing: Mailchimp, SendGrid, or similar — for newsletters and transactional emails.
• Hosting & CDN: Your hosting provider, CDN and security services (e.g., Cloudflare) — for site performance and DDoS protection.

International transfers: some providers are located outside the EEA/UK and may process data outside those regions. Where transfers occur, we rely on appropriate safeguards such as EU Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

If you need an exact list of processors and their hosting locations, contact info@kasidymedia.com and we’ll provide our current processor list and safeguards in place.

7. Data retention

We retain personal data only as long as necessary for the purpose collected and as required by law. Example retention categories:

• Account & subscription data: retained while account is active + 60 days after deletion.
• Comments & posted content: retained until you request removal (public comments may be retained for site integrity).
• Analytics data: aggregated and retained for 12 months (unless anonymised earlier).
• Support logs & backups: retained for technical/debugging needs, typically up to 12–24 months.

If you need a particular record removed earlier, please request removal at info@kasidymedia.com.

8. Your privacy rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data (subject to legal obligations).
• Restriction or objection — restrict processing or object to processing (e.g., for marketing).
• Portability — receive your data in a structured, machine-readable format.

To exercise a right, email info@kasidymedia.com with “Privacy request” in the subject line. We aim to respond within 30 days. You can also lodge a complaint with a supervisory authority (e.g., the ICO or your local data protection authority).

9. Security

We implement reasonable technical and organisational measures to protect personal data — HTTPS/TLS, access controls, regular backups, and staff security training. No internet transmission is entirely secure; we cannot guarantee absolute security but we work to minimise risk.

10. Children

Our services are not intended for children under 13 (or age required by local law). If you believe a child under the applicable minimum age has provided personal data, contact info@kasidymedia.com to request deletion.

11. Changes to this policy

We may update this policy. We will post the updated policy here and revise the “Last updated” date. For significant changes we may notify users by email if required.

12. Contact & additional information

Questions, requests, or concerns? Contact our privacy team: